The HVAC industry has never faced anything like the coronavirus crisis. Our first thought during this crisis is the safety and well-being of our extended family of service providers and communities you serve. We at Dunkirk hope you and your loved ones are safe and well. Your services are needed now more than ever to support our joint customers during this time of crisis.
Know that Dunkirk is still open for business and here to help you during these unusual circumstances. If you should need technical assistance, as always, we are just a phone call away.
Recently Dunkirk implemented the use of the free app, Rescue Lens app by LogMeIn®, Inc. This app allows our technical support team to see in real time exactly what you are seeing at the job site. This may speed up the troubleshooting process allowing our technical team to respond to you in real-time while you are in front of the boiler. Rescue Lens works best when there is a strong Wi-Fi or Cellular signal.
Please take a few minutes to download this free app, Rescue Lens, to your smartphone today. Should our technical support team advise you that a session of Rescue Lens is needed during your call, they will send you a unique security code to the app to join you.
Finally, thank you for doing what you do as dealers. For over 90 years, we’ve been fortunate to help, and it’s a pleasure and privilege to serve you. We’ll all get through this eventually – and it’ll be in no small part due to people like you!
Wishing you and yours the very best from all of us at Dunkirk!
Take Care & Stay Safe.